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Frequently Asked Questions
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Our customers’ confidentiality and the security of their information are priorities for us. Accordingly, when you place an order via our website, your credit card details are authenticated right away. Once the transaction is complete, the details are deleted from our system. For your protection, we do not store credit card information on our servers. |
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We accept Visa, MasterCard and American Express. Cheques are not accepted. |
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The law requires that we add goods and services tax (GST) for all products delivered within Canada, as well as provincial sales tax (PST) for all products delivered within Quebec. We do not add taxes for gift certificates, as they will be added when the gift certificate is used to make a purchase. Please note that only taxes applicable to delivery fees are added to your bill. |
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All orders may be cancelled within three hours of submitting them. To do so, simply call customer service at 1-800-463-5253 or email us at collectionalt@hotelboutique.com. Cancellations made via email are not official unless confirmed by a customer service representative. |
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Once you have successfully placed your order, you’ll receive a confirmation by email, including all pertinent details related to the order. Please note that under no circumstances do we release customers’ email addresses to a third party. |
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A confirmation email with your order number will be sent to you. This email verifies all the details of the order and confirms that it has been placed successfully. If you don’t see this email in your regular inbox, check your junk mail inbox. If you can’t find the confirmation email there either, please don’t hesitate to contact customer service at collectionalt@hotelboutique.com to make sure that your order has been received. |
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We deliver orders via Canada Post. If you would like to use your own delivery service or another service, please contact customer service by phone at 1-800-463-5253 or by email at collectionalt@hotelboutique.com. |
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Unfortunately, it is impossible to ship an order to multiple addresses. You will need to make separate orders for each address. If you need assistance with ordering, please send an email to customer service at collectionalt@hotelboutique.com or phone 1-800-463-5253, and we’ll be happy to help you out. |
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All orders received before noon are shipped on the following two business days, unless the product is out of stock. In that case, the customer service department will contact you to inform you of the delivery delay. |
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All products offered on the website are shipped together, with the exception of mattresses, box springs, duvet mattress covers and dog accessories. In the event that a particular product is not available, customer service will contact you and you can then decide whether you want to receive the whole order in a single shipment or have it sent in two separate shipments. If you choose the latter option, you will have to pay shipping and handling charges for each delivery. |
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You can place an order on our website 24 hours a day, seven days a week. Customer service representatives, on the other hand, can be reached Monday through Friday, from 9:00 a.m. to 4:00 p.m. (EST). |
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Enter the product name or a description of it in the search field located at the bottom of the home page. For assistance, please contact customer service by email at collectionalt@hotelboutique.com or by phone at 1-800-463-5253. |
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To add your name to our email mailing list and stay informed of our special offers and new products, all you need to do is fill out the designated form. Please note that under no circumstances do we release customers’ email addresses to a third party. |
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Unfortunately, for reasons of hygiene, we cannot accept returns for sheets once the packaging has been opened. |
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